How to Forward Calls from 8x8 to an AI Receptionist
TL;DR
Set up 8x8 call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for 8x8. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from 8x8
Follow the provider-documented steps below to send incoming 8x8 calls to the destination number configured in your account.
- Open 8x8 Work and select your profile picture
- Open Settings, then Account settings
- Select Call forwarding
- Add the external destination number
- Choose the forwarding rule that should send calls to that number
- Save the rule and place a test call
Alternative: Set Up via App or Online
8x8 Work account settings.
Note
These instructions follow 8x8 Work account settings. Desk-phone behavior can be configured separately and should not be assumed to match the app rule.
How to Forward Missed Calls from 8x8
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Return to Settings, Account settings, and Call forwarding
- Choose the busy or no-answer condition you want to change
- Select the external destination and ring timing
- Save the rule and test that condition
How to Turn Off Call Forwarding on 8x8
When you want calls to ring on your 8x8 phone again, follow these steps to disable call forwarding.
- Sign into your 8x8 account
- Open 'Call forwarding' or 'Forwarding & Voicemail' settings
- Toggle off or remove the forwarding number from all options
- Click 'Save' or 'Update' to confirm deactivation
Why Forward 8x8 Calls to an AI Receptionist?
Forwarding can extend your existing 8x8 number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your 8x8 calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from 8x8?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked 8x8 source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from 8x8?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the 8x8 instructions?
Use the official 8x8 documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: 8x8 docs (docs.8x8.com)
Never miss a call. Forward your 8x8 calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.