How to Forward Calls from 8x8 to an AI Receptionist

How to Forward All Calls from 8x8

Follow these steps to forward every incoming call from your 8x8 phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.

1. Access your 8x8 Work app or web portal and authenticate
2. Locate the settings or profile icon in the top right corner
3. Navigate to 'Call forwarding' or 'Forwarding & Voicemail' option
4. Input the destination phone number with complete area code
5. Select 'Always' to forward every incoming call
6. Confirm changes by clicking 'Save' or 'Enable'

Alternative: Set Up via App or Online

Web portal or 8x8 Work mobile/desktop application.

How to Forward Missed Calls from 8x8

Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.

1. Log into your 8x8 account via app or portal
2. Access 'Call forwarding' or 'Forwarding & Voicemail' settings
3. Select conditional options like 'Forward when unanswered' or busy
4. Enter the target forwarding number
5. Configure ring delay if the system allows it
6. Save or activate the configuration

How to Turn Off Call Forwarding on 8x8

When you want calls to ring on your 8x8 phone again, follow these steps to disable call forwarding.

1. Sign into your 8x8 account
2. Open 'Call forwarding' or 'Forwarding & Voicemail' settings
3. Toggle off or remove the forwarding number from all options
4. Click 'Save' or 'Update' to confirm deactivation

Why Forward 8x8 Calls to an AI Receptionist?

Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your 8x8 calls to an AI receptionist solves this instantly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
• Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
• Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
• Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
• Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.

The setup takes under 2 minutes. Forward your 8x8 calls using the steps above, and your AI receptionist starts answering immediately.

8x8 supports international call forwarding, so you can route calls from anywhere to your AI receptionist.

Frequently Asked Questions