Property Management Answering Service
A property management answering service keeps tenant requests and leasing inquiries moving when your office is busy or closed. Aira answers 24/7, captures the property and issue, and follows your rules for messages, bookings and transfers. Your team starts with the details it needs.
Aira call flow
Example call flow
Incoming call
Tenant and leasing calls, handled 24/7
Aira handles it
A tenant or prospect calls
Your team gets the outcome
Your team receives a clear handoff
Answers
automatically
Captures
automatically
Connects
automatically
Trusted by service businesses nationwide
Give tenants a response and your team a clear request
Choose Aira when you need an answering service for property management that connects intake with the next action. Your staff can stay focused on showings, maintenance coordination and existing tenants while calls get a useful response.
Use the property information and policies your business approves. Keep decisions about repairs, access, lease terms and spending with your team.
Capture the property, unit and maintenance concern
Collect the property, unit, callback number, reported problem and the answers your maintenance team needs. Keep the tenant's description in context instead of reducing the call to a notification with no useful detail.
Aira's customer record keeps contact details and call history together. Creating a maintenance work order in another system requires a supported, verified connection; a captured phone request alone does not create one.
A maintenance call ready for review
- Location
- Property address and unit supplied by the caller
- Reported issue
- Water leak and when it was noticed
- Next step
- Follow the property's on-call transfer rules
Keep on-call routing under your team's control
Set the situations that need an on-call transfer and the contacts that can receive it. Choose the next step if the first person cannot answer. Other requests can become messages for office review.
Give callers the emergency instructions your business has approved. Your property management call answering service handles intake and routing; your team controls dispatch, repair authorization and response commitments.
Your business number
The number your customers know
Aira answers
Your greeting and call rules
Your team follows through
A transfer or a useful message
Move leasing inquiries toward a useful conversation
Answer from the current property information you provide and collect what a prospect is looking for. With scheduling enabled and a connected calendar, callers can book the tour or consultation types you allow.
Your staff confirms availability, pricing and lease decisions. Setup and integration support help connect the call outcome with the tools your business already uses.
More time for the work that matters.
“Most of those questions were already answered on our website. Aira handling them gave us more time for the calls from people who actually needed work done.”
Carlos Hernandez
HVAC
“We used to get a lot of spam calls and solicitors wasting our office's time. Aira weeds those out and gets us to the homeowners who actually need roof work, so my sales guy can stay focused on closing jobs.”
Javier Morales
Roofing
“I honestly expected it to sound kind of stiff or robotic. I loved how natural and expressive the voices sounded, and that there were so many different options to choose from.”
Tony Russo
Auto repair
HOW IT WORKS
Three steps. Ten minutes. Live.
Aira turns your website and call rules into a live front desk workflow.
Connect your business
Paste your website. Aira reads your services, hours, FAQs, and brand voice in seconds.
Train and configure your agent
Describe how calls should be handled. Set intake questions, routing rules, and follow-up preferences.
Forward your number
Keep your existing number. Aira answers when you can't. Transfers to you when you'd want it.
PUNCH ABOVE YOUR WEIGHT
Enterprise-grade quality. Simple pricing.
A full receptionist costs $3,000 a month. An answering service costs $400. Aira costs $24.95 to start, scales as you grow, and never calls in sick.
CONNECT YOUR STACK
200+ integrations. No rebuilds.
Aira plugs into the CRM, calendar, and phone tools you already use. Calls, summaries, and bookings flow straight in.
QUESTIONS ANSWERED
What people ask before signing up.
Stop missing calls. Start staffing 24/7.
From $24.95 a month. Live in ten minutes. No contracts.