Quick Answer
Aira's ServiceTitan integration connects your AI receptionist to ServiceTitan via Zapier. When Aira answers a call, it can automatically send the caller's details, call summary, transcript, and outcome to ServiceTitan. Common use cases include create a ServiceTitan Customer record when Aira captures a service request, schedule a job on the dispatch board based on Aira captured details, and trigger a follow up confirmation SMS via Aira within 5 minutes. Setup takes minutes through Zapier and works on every paid Aira plan, starting at $24.95 per month.
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ServiceTitan Integration
Aira plus ServiceTitan (via Zapier)
Send Aira call data to ServiceTitan automatically. Set up in minutes through Zapier, no developers required.
What is ServiceTitan?
The leading field service platform for HVAC, plumbing, electrical, and home services businesses.
3 ways Aira works with ServiceTitan
Every Aira call can fire a Zap. Here are the most common workflows service businesses build.
Create a ServiceTitan Customer record when Aira captures a service request
Schedule a job on the dispatch board based on Aira captured details
Trigger a follow up confirmation SMS via Aira within 5 minutes
How to connect Aira to ServiceTitan
- 1
Enable Zapier in Aira
Open your Aira workspace and go to Settings, then Integrations, then Zapier. Toggle Zapier on to expose Aira as a trigger source.
- 2
Connect Aira's Zapier app
Inside your Zapier account, search for the Aira app, click Connect, and authorize using the workspace key Aira shows you.
- 3
Pick a trigger event
Choose Call Started, Call Completed, or Call Summary Ready. Most teams start with Call Completed since it carries the full payload including transcript and summary.
- 4
Connect ServiceTitan as the action
Add ServiceTitan as the action step in your Zap, then map the Aira fields you want to send into ServiceTitan.
ServiceTitan integration FAQs
Is the ServiceTitan integration native or Zapier based?
Today, the Aira to ServiceTitan connection runs through Zapier. A native ServiceTitan integration is on the roadmap. The Zapier path covers every Aira event, so you can ship the workflow today and switch to native later without rebuilding logic.
Do I need a paid Zapier plan to connect ServiceTitan?
Free Zapier covers most single step Zaps, which is enough for actions like creating a record from a call. Multi step Zaps (filter, then create, then notify, for example) typically need a paid Zapier plan.
What Aira plan do I need for the ServiceTitan integration?
Zapier and webhook delivery are available on every paid Aira plan, starting at $24.95 per month.
How fast does Aira send data to ServiceTitan?
The webhook fires within seconds of the trigger event. For call_completed, that means the payload, including summary and transcript, hits Zapier as soon as the call ends.
What can Aira send to ServiceTitan?
When Aira finishes a call, it can push the call summary, the call outcome, caller details, and structured fields you collected during the conversation to ServiceTitan via Zapier. You map exactly which fields you want inside your Zap, so the ServiceTitan record you create matches your existing schema.
Can I trigger different ServiceTitan actions based on call outcome?
Yes. Aira sends the call outcome (booked, transferred, message taken, qualified, and others) on every event. Add a Zapier filter or paths to route each outcome to a different ServiceTitan action. For example, route booked calls to one workflow and message-taken calls to another.
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Connect Aira to ServiceTitan today
Plans start at $24.95/mo. Webhook and Zapier delivery are included on every paid plan, no per integration fees.