Quick Answer
Aira's FieldEdge integration connects your AI receptionist to FieldEdge via Zapier. When Aira answers a call, it can automatically send the caller's details, call summary, transcript, and outcome to FieldEdge. Common use cases include create a FieldEdge Customer when Aira captures a service request, auto dispatch the next available technician based on Aira captured location, and trigger a confirmation workflow for booked jobs. Setup takes minutes through Zapier and works on every paid Aira plan, starting at $24.95 per month.
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FieldEdge Integration
Aira plus FieldEdge (via Zapier)
Send Aira call data to FieldEdge automatically. Set up in minutes through Zapier, no developers required.
What is FieldEdge?
Field service platform tailored for HVAC, plumbing, electrical, and similar trades.
3 ways Aira works with FieldEdge
Every Aira call can fire a Zap. Here are the most common workflows service businesses build.
Create a FieldEdge Customer when Aira captures a service request
Auto dispatch the next available technician based on Aira captured location
Trigger a confirmation workflow for booked jobs
How to connect Aira to FieldEdge
- 1
Enable Zapier in Aira
Open your Aira workspace and go to Settings, then Integrations, then Zapier. Toggle Zapier on to expose Aira as a trigger source.
- 2
Connect Aira's Zapier app
Inside your Zapier account, search for the Aira app, click Connect, and authorize using the workspace key Aira shows you.
- 3
Pick a trigger event
Choose Call Started, Call Completed, or Call Summary Ready. Most teams start with Call Completed since it carries the full payload including transcript and summary.
- 4
Connect FieldEdge as the action
Add FieldEdge as the action step in your Zap, then map the Aira fields you want to send into FieldEdge.
FieldEdge integration FAQs
Is the FieldEdge integration native or Zapier based?
Today, the Aira to FieldEdge connection runs through Zapier. A native FieldEdge integration is on the roadmap. The Zapier path covers every Aira event, so you can ship the workflow today and switch to native later without rebuilding logic.
Do I need a paid Zapier plan to connect FieldEdge?
Free Zapier covers most single step Zaps, which is enough for actions like creating a record from a call. Multi step Zaps (filter, then create, then notify, for example) typically need a paid Zapier plan.
What Aira plan do I need for the FieldEdge integration?
Zapier and webhook delivery are available on every paid Aira plan, starting at $24.95 per month.
How fast does Aira send data to FieldEdge?
The webhook fires within seconds of the trigger event. For call_completed, that means the payload, including summary and transcript, hits Zapier as soon as the call ends.
What can Aira send to FieldEdge?
When Aira finishes a call, it can push the call summary, the call outcome, caller details, and structured fields you collected during the conversation to FieldEdge via Zapier. You map exactly which fields you want inside your Zap, so the FieldEdge record you create matches your existing schema.
Can I trigger different FieldEdge actions based on call outcome?
Yes. Aira sends the call outcome (booked, transferred, message taken, qualified, and others) on every event. Add a Zapier filter or paths to route each outcome to a different FieldEdge action. For example, route booked calls to one workflow and message-taken calls to another.
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Connect Aira to FieldEdge today
Plans start at $24.95/mo. Webhook and Zapier delivery are included on every paid plan, no per integration fees.