How to Forward Calls from Aircall to an AI Receptionist
TL;DR
Set up Aircall call forwarding with the provider-documented dial, app, or portal method below. Use the provider-specific steps below, including the documented reversal path. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Aircall
Follow the provider-documented steps below to send incoming Aircall calls to the destination number configured in your account.
- Open your Aircall user settings
- Open Call preferences, then Forward to external number
- Turn forwarding on and enter the Aira destination number
- Confirm that the Aircall user is available
- Save the setting and call the Aircall number to test the handoff
Alternative: Set Up via App or Online
Web dashboard only (dashboard.aircall.io).
Note
Aircall forwards to one external number and bills the external leg as outbound usage. The user must be available. Press 1 within ten seconds may be required; ask Aircall support to disable that prompt before routing to an automated destination. The same destination cannot also be active through the Aircall mobile app or a SIP device.
How to Turn Off Call Forwarding on Aircall
When you want calls to ring on your Aircall phone again, follow these steps to disable call forwarding.
- Open your Aircall user settings
- Open Call preferences, then Forward to external number
- Turn forwarding off or remove the external destination
- Save the setting and place a test call
Why Forward Aircall Calls to an AI Receptionist?
Forwarding can extend your existing Aircall number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Aircall calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Aircall?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Aircall source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Aircall?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Aircall instructions?
Use the official Aircall documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Aircall docs (support.aircall.io)
Never miss a call. Forward your Aircall calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.