How to Forward Calls from CallRail to an AI Receptionist
TL;DR
Set up CallRail call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for CallRail. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from CallRail
Follow the provider-documented steps below to send incoming CallRail calls to the destination number configured in your account.
- Log in to your CallRail account at callrail.com
- Choose the company if managing multiple businesses
- Navigate to Numbers section in top navigation
- Select the specific CallRail number to forward
- Access Call Flow or Call Routing settings
- Input the destination phone number for forwarding
- Save or update your configuration changes
- Test forwarding by calling the number from another phone
Alternative: Set Up via App or Online
Web dashboard at app.callrail.com.
Note
CallRail Dial, Simulcall, and Round Robin steps can use external destination numbers. Leave automated-system prevention off for an Aira destination because that setting adds a press-1 confirmation prompt.
How to Forward Missed Calls from CallRail
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Log in to your CallRail account
- Navigate to the Numbers section
- Select number for conditional forwarding setup
- Access the call flow builder
- Add a No Answer action to the call flow
- Configure forwarding after specific ring duration
- Set alternate destination for unanswered calls
- Save your configuration
How to Turn Off Call Forwarding on CallRail
When you want calls to ring on your CallRail phone again, follow these steps to disable call forwarding.
- Log in to your CallRail account
- Access the Numbers section
- Select the number to update
- Edit call flow or call routing settings
- Remove or change the forwarding destination
- Save your changes
Why Forward CallRail Calls to an AI Receptionist?
Forwarding can extend your existing CallRail number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your CallRail calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from CallRail?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked CallRail source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from CallRail?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the CallRail instructions?
Use the official CallRail documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: CallRail docs (support.callrail.com)
Never miss a call. Forward your CallRail calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.