How to Forward Calls from CallRail to an AI Receptionist

How to Forward All Calls from CallRail

Follow these steps to forward every incoming call from your CallRail phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.

1. Log in to your CallRail account at callrail.com
2. Choose the company if managing multiple businesses
3. Navigate to Numbers section in top navigation
4. Select the specific CallRail number to forward
5. Access Call Flow or Call Routing settings
6. Input the destination phone number for forwarding
7. Save or update your configuration changes
8. Test forwarding by calling the number from another phone

Alternative: Set Up via App or Online

Web dashboard at app.callrail.com.

How to Forward Missed Calls from CallRail

Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.

1. Log in to your CallRail account
2. Navigate to the Numbers section
3. Select number for conditional forwarding setup
4. Access the call flow builder
5. Add a No Answer action to the call flow
6. Configure forwarding after specific ring duration
7. Set alternate destination for unanswered calls
8. Save your configuration

How to Turn Off Call Forwarding on CallRail

When you want calls to ring on your CallRail phone again, follow these steps to disable call forwarding.

1. Log in to your CallRail account
2. Access the Numbers section
3. Select the number to update
4. Edit call flow or call routing settings
5. Remove or change the forwarding destination
6. Save your changes

Why Forward CallRail Calls to an AI Receptionist?

Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your CallRail calls to an AI receptionist solves this instantly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
• Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
• Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
• Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
• Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.

The setup takes under 2 minutes. Forward your CallRail calls using the steps above, and your AI receptionist starts answering immediately.

Frequently Asked Questions