How to Forward Calls from CenturyLink Business to an AI Receptionist
TL;DR
Forward your CenturyLink Business calls by dialing *72 followed by the destination number. The entire process takes under 2 minutes. This forwards all incoming calls. Once set up, calls route to any number you choose, including an AI receptionist like Aira that answers 24/7, books appointments, and takes messages. Plans start at $24.95/mo.
How to Forward All Calls from CenturyLink Business
Follow these steps to forward every incoming call from your CenturyLink Business phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.
- Lift the receiver and listen for a dial tone
- Dial *72 and listen for the next dial tone
- Dial the phone number you want calls forwarded to
- When the destination is answered, hang up
- If the line is busy or unanswered, repeat the setup steps to activate forwarding
Dial Code
*72Alternative: Set Up via App or Online
CenturyLink Connected Voice and Business VoIP products may instead use their online portal. Check the product name on your bill before following the landline codes.
Note
Confirm that the line is a traditional CenturyLink Business voice line. Connected Voice and Business VoIP use product-specific portal instructions.
How to Turn Off Call Forwarding on CenturyLink Business
When you want calls to ring on your CenturyLink Business phone again, follow these steps to disable call forwarding.
- Lift the receiver
- Dial *73
- Listen for two confirmation tones, then hang up
Disable Code
*73Why Forward CenturyLink Business Calls to an AI Receptionist?
Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your CenturyLink Business calls to an AI receptionist solves this instantly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
- Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
- Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
- Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
- Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.
The setup takes under 2 minutes. Forward your CenturyLink Business calls using the steps above, and your AI receptionist starts answering immediately.
Frequently Asked Questions
Does this work with every CenturyLink Business phone product?
These codes are for traditional CenturyLink Business voice lines. Connected Voice and Business VoIP accounts can use different portal controls.
Can I forward to a long-distance number?
Yes, but the forwarded part of the call can generate applicable long-distance charges.
Can I still make outgoing calls?
Yes. Call forwarding redirects incoming calls and does not prevent outgoing calls.
Official source: CenturyLink Business docs (centurylink.com)
Never miss a call. Forward your CenturyLink Business calls to Aira.
Set up in under 2 minutes. Your AI receptionist answers 24/7, books appointments, takes messages, and speaks English and Spanish. Plans start at $24.95/mo.