How to Forward Calls from CenturyLink Business to an AI Receptionist
TL;DR
Set up CenturyLink Business call forwarding with the provider-documented dial, app, or portal method below. Use the provider-specific steps below, including the documented reversal path. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from CenturyLink Business
Follow the provider-documented steps below to send incoming CenturyLink Business calls to the destination number configured in your account.
- Lift the receiver and listen for a dial tone
- Dial *72 and listen for the next dial tone
- Dial the phone number you want calls forwarded to
- When the destination is answered, hang up
- If the line is busy or unanswered, repeat the setup steps to activate forwarding
Dial Code
*72Alternative: Set Up via App or Online
CenturyLink Connected Voice and Business VoIP products may instead use their online portal. Check the product name on your bill before following the landline codes.
Note
Confirm that the line is a traditional CenturyLink Business voice line. Connected Voice and Business VoIP use product-specific portal instructions.
How to Turn Off Call Forwarding on CenturyLink Business
When you want calls to ring on your CenturyLink Business phone again, follow these steps to disable call forwarding.
- Lift the receiver
- Dial *73
- Listen for two confirmation tones, then hang up
Disable Code
*73Why Forward CenturyLink Business Calls to an AI Receptionist?
Forwarding can extend your existing CenturyLink Business number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your CenturyLink Business calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from CenturyLink Business?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked CenturyLink Business source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from CenturyLink Business?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the CenturyLink Business instructions?
Use the official CenturyLink Business documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: CenturyLink Business docs (centurylink.com)
Never miss a call. Forward your CenturyLink Business calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.