How to Forward Calls from CloudTalk to an AI Receptionist
TL;DR
Set up CloudTalk call forwarding with the provider-documented dial, app, or portal method below. Use the provider-specific steps below, including the documented reversal path. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from CloudTalk
Follow the provider-documented steps below to send incoming CloudTalk calls to the destination number configured in your account.
- Open the CloudTalk Dashboard and select Numbers
- Edit the number you want to configure
- Open Configure call flow
- Add a Redirect to external number step
- Enter the Aira destination number
- Save the call flow and place a test call
Alternative: Set Up via App or Online
Web dashboard at my.cloudtalk.io.
Note
CloudTalk treats an external redirect as a second outbound call leg. That leg is billed from credit even when the account has a calling package, so review the destination rate before enabling it.
How to Turn Off Call Forwarding on CloudTalk
When you want calls to ring on your CloudTalk phone again, follow these steps to disable call forwarding.
- Open the CloudTalk Dashboard and select Numbers
- Edit the number and open Configure call flow
- Remove the Redirect to external number step
- Save the call flow and place a test call
Why Forward CloudTalk Calls to an AI Receptionist?
Forwarding can extend your existing CloudTalk number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your CloudTalk calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from CloudTalk?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked CloudTalk source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from CloudTalk?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the CloudTalk instructions?
Use the official CloudTalk documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: CloudTalk docs (help.cloudtalk.io)
Never miss a call. Forward your CloudTalk calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.