How to Forward Calls from Dialpad to an AI Receptionist
TL;DR
Set up Dialpad call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Dialpad. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Dialpad
Follow the provider-documented steps below to send incoming Dialpad calls to the destination number configured in your account.
- Open the Dialpad app and sign in
- Go to Settings via profile picture or initials
- Select Your Devices or Call Handling & Voicemail
- Click Add a forwarding number and enter destination
- Verify the number via call or text code
- Choose forwarding preferences for simultaneous or direct ringing
- Save your changes
Alternative: Set Up via App or Online
Desktop and mobile app via Settings menu.
Note
Dialpad supports up to five forwarding numbers. Its press-1 verification prompt cannot always be disabled and may interfere with an automated destination, so test the Aira handoff before relying on it.
How to Forward Missed Calls from Dialpad
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Open Dialpad app and sign in
- Click profile picture or initials for Settings
- Navigate to Call Handling & Voicemail
- Scroll to Missed Calls or When I don't answer section
- Enter the forwarding number for missed calls
- Confirm and save changes
How to Turn Off Call Forwarding on Dialpad
When you want calls to ring on your Dialpad phone again, follow these steps to disable call forwarding.
- Open Dialpad app and access Settings
- Click Your Devices or Call Handling & Voicemail
- Find forwarding number in device list
- Remove or disable by clicking trash icon or toggle
- Save your changes
Why Forward Dialpad Calls to an AI Receptionist?
Forwarding can extend your existing Dialpad number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Dialpad calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Dialpad?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Dialpad source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Dialpad?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Dialpad instructions?
Use the official Dialpad documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Dialpad docs (help.dialpad.com)
Never miss a call. Forward your Dialpad calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.