How to Forward Calls from JustCall to an AI Receptionist
TL;DR
Set up JustCall call forwarding with the provider-documented dial, app, or portal method below. Use the provider-specific steps below, including the documented reversal path. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from JustCall
Follow the provider-documented steps below to send incoming JustCall calls to the destination number configured in your account.
- Open JustCall Workflows for the phone number you want to configure
- Create a workflow with the Incoming Call trigger
- Add the Forward Call action
- Choose an external mobile or landline number
- Enter the Aira destination number
- Publish the workflow and place a test call
Alternative: Set Up via App or Online
Web dashboard via JustCall.io.
Note
These instructions use JustCall's published incoming-call workflow. SMS behavior is separate and is not part of this call-forwarding setup.
How to Turn Off Call Forwarding on JustCall
When you want calls to ring on your JustCall phone again, follow these steps to disable call forwarding.
- Open the published workflow for the JustCall number
- Remove or disable the Forward Call action
- Publish the revised workflow
- Place a test call to confirm the new routing
Why Forward JustCall Calls to an AI Receptionist?
Forwarding can extend your existing JustCall number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your JustCall calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from JustCall?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked JustCall source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from JustCall?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the JustCall instructions?
Use the official JustCall documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: JustCall docs (help.justcall.io)
Never miss a call. Forward your JustCall calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.