How to Forward Calls from Nextiva to an AI Receptionist
TL;DR
Set up Nextiva call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Nextiva. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Nextiva
Follow the provider-documented steps below to send incoming Nextiva calls to the destination number configured in your account.
- Access Nextiva Voice Portal at login.nextiva.com and sign in
- Locate the user or line requiring forwarding in the dashboard
- Select 'Call Forwarding Always' from the left menu
- Toggle the feature to 'On' status
- Input the destination phone number with area code
- Click 'Save' or 'Apply' to finalize configuration
Alternative: Set Up via App or Online
Nextiva Voice Portal under Features and Forwarding.
Note
Nextiva has multiple product generations. Match the guide to the Voice Portal shown in your account and use Nextiva's product-specific support when labels differ.
How to Forward Missed Calls from Nextiva
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Log into Nextiva Voice Portal at login.nextiva.com
- Choose the desired user or line from the dashboard
- Select 'Call Forwarding No Answer' for unanswered calls or 'Busy' for busy lines
- Enable the appropriate option by toggling it on
- Provide the destination phone number
- For no answer scenarios, specify the number of rings before forwarding
- Click 'Save' or 'Apply' to activate
How to Turn Off Call Forwarding on Nextiva
When you want calls to ring on your Nextiva phone again, follow these steps to disable call forwarding.
- Sign into Nextiva Voice Portal at login.nextiva.com
- Select the relevant user or line
- Navigate to the active forwarding feature type
- Toggle the forwarding option to 'Off'
- Click 'Save' or 'Apply' to confirm deactivation
Why Forward Nextiva Calls to an AI Receptionist?
Forwarding can extend your existing Nextiva number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Nextiva calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Nextiva?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Nextiva source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Nextiva?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Nextiva instructions?
Use the official Nextiva documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Nextiva docs (nextiva.com)
Never miss a call. Forward your Nextiva calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.