How to Forward Calls from Nextiva to an AI Receptionist

How to Forward All Calls from Nextiva

Follow these steps to forward every incoming call from your Nextiva phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.

1. Access Nextiva Voice Portal at login.nextiva.com and sign in
2. Locate the user or line requiring forwarding in the dashboard
3. Select 'Call Forwarding Always' from the left menu
4. Toggle the feature to 'On' status
5. Input the destination phone number with area code
6. Click 'Save' or 'Apply' to finalize configuration

Alternative: Set Up via App or Online

Nextiva desk phone: dial codes can activate/deactivate call forwarding directly.

How to Forward Missed Calls from Nextiva

Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.

1. Log into Nextiva Voice Portal at login.nextiva.com
2. Choose the desired user or line from the dashboard
3. Select 'Call Forwarding No Answer' for unanswered calls or 'Busy' for busy lines
4. Enable the appropriate option by toggling it on
5. Provide the destination phone number
6. For no answer scenarios, specify the number of rings before forwarding
7. Click 'Save' or 'Apply' to activate

How to Turn Off Call Forwarding on Nextiva

When you want calls to ring on your Nextiva phone again, follow these steps to disable call forwarding.

1. Sign into Nextiva Voice Portal at login.nextiva.com
2. Select the relevant user or line
3. Navigate to the active forwarding feature type
4. Toggle the forwarding option to 'Off'
5. Click 'Save' or 'Apply' to confirm deactivation

Why Forward Nextiva Calls to an AI Receptionist?

Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your Nextiva calls to an AI receptionist solves this instantly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
• Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
• Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
• Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
• Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.

The setup takes under 2 minutes. Forward your Nextiva calls using the steps above, and your AI receptionist starts answering immediately.

Nextiva supports international call forwarding, so you can route calls from anywhere to your AI receptionist.

Frequently Asked Questions