How to Forward Calls from Ooma Office to an AI Receptionist

How to Forward All Calls from Ooma Office

Follow these steps to forward every incoming call from your Ooma Office phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.

1. Log in to the Ooma Office Manager at office.ooma.com
2. Click Users in the left menu and select the user or extension
3. Scroll down to the Call Forwarding section
4. Click to enable call forwarding
5. Enter the full phone number including area code
6. Select Forward all calls from the options
7. Click Save or Apply at the bottom of the page

Alternative: Set Up via App or Online

Web browser via office.ooma.com portal.

How to Forward Missed Calls from Ooma Office

Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.

1. Log in to Ooma Office Manager at office.ooma.com
2. Click Users and select the desired user or extension
3. Scroll to the Call Forwarding section
4. Enable options like Forward when unanswered, busy, or offline
5. Enter the phone number for forwarded calls
6. Set the ring delay if needed to specify seconds before forwarding
7. Save your changes

How to Turn Off Call Forwarding on Ooma Office

When you want calls to ring on your Ooma Office phone again, follow these steps to disable call forwarding.

1. Log in to Ooma Office Manager at office.ooma.com
2. Click Users and select the relevant user or extension
3. Find the Call Forwarding section
4. Toggle off any enabled forwarding options
5. Save your changes

Why Forward Ooma Office Calls to an AI Receptionist?

Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your Ooma Office calls to an AI receptionist solves this instantly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
• Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
• Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
• Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
• Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.

The setup takes under 2 minutes. Forward your Ooma Office calls using the steps above, and your AI receptionist starts answering immediately.

Ooma Office supports international call forwarding, so you can route calls from anywhere to your AI receptionist.

Frequently Asked Questions