How to Forward Calls from Ooma Office to an AI Receptionist
TL;DR
Set up Ooma Office call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Ooma Office. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Ooma Office
Follow the provider-documented steps below to send incoming Ooma Office calls to the destination number configured in your account.
- From the Ooma Office extension, dial *72
- Wait for the forwarding prompt
- Enter the destination number
- Press # and wait for confirmation
- Call the Ooma Office number from another phone to test the route
Dial Code
*72Alternative: Set Up via App or Online
The Ooma Office End User Portal also provides call-handling controls for external numbers.
Note
Forward all calls prevents your Ooma phone from ringing. Conditional forwarding allows your phone to ring first.
How to Forward Missed Calls from Ooma Office
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Log in to Ooma Office Manager at office.ooma.com
- Click Users and select the desired user or extension
- Scroll to the Call Forwarding section
- Enable options like Forward when unanswered, busy, or offline
- Enter the phone number for forwarded calls
- Set the ring delay if needed to specify seconds before forwarding
- Save your changes
How to Turn Off Call Forwarding on Ooma Office
When you want calls to ring on your Ooma Office phone again, follow these steps to disable call forwarding.
- From the Ooma Office extension, dial *74
- Follow the spoken directions to turn forwarding off
- Place a test call to confirm the original extension rings again
Disable Code
*74Why Forward Ooma Office Calls to an AI Receptionist?
Forwarding can extend your existing Ooma Office number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Ooma Office calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Ooma Office?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Ooma Office source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Ooma Office?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Ooma Office instructions?
Use the official Ooma Office documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Ooma Office docs (support.ooma.com)
Never miss a call. Forward your Ooma Office calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.