How to Forward Calls from Quo (formerly OpenPhone) to an AI Receptionist
TL;DR
Set up Quo (formerly OpenPhone) call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Quo (formerly OpenPhone). Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Quo (formerly OpenPhone)
Follow the provider-documented steps below to send incoming Quo (formerly OpenPhone) calls to the destination number configured in your account.
- Open Quo and select the phone number you want to forward
- Open the Default call flow dropdown
- Select Forward all calls
- Enter the forwarding destination number
- Select Create new call flow
- Select Enable to make the new call flow active
- Test the forwarding by calling your Quo number
Alternative: Set Up via App or Online
Manage forwarding from the Quo call flow editor.
Note
Quo can forward calls only to U.S. and Canadian numbers. Text messages are not forwarded.
How to Forward Missed Calls from Quo (formerly OpenPhone)
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Open Quo and select the relevant phone number
- Open its call flow and add or edit a Business hours or Ring users step
- Add a Forward call step after the condition where calls should forward
- Enter the destination number
- Save and enable the call flow
- Test by ignoring an incoming call to confirm forwarding
How to Turn Off Call Forwarding on Quo (formerly OpenPhone)
When you want calls to ring on your Quo (formerly OpenPhone) phone again, follow these steps to disable call forwarding.
- Open Quo
- Select your phone number
- Open the call flow dropdown
- Select or create the call flow you want to use instead
- Enable that call flow
- Test by calling your Quo number to verify normal routing
Why Forward Quo (formerly OpenPhone) Calls to an AI Receptionist?
Forwarding can extend your existing Quo (formerly OpenPhone) number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Quo (formerly OpenPhone) calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Quo (formerly OpenPhone)?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Quo (formerly OpenPhone) source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Quo (formerly OpenPhone)?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Quo (formerly OpenPhone) instructions?
Use the official Quo (formerly OpenPhone) documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Quo (formerly OpenPhone) docs (support.quo.com)
Never miss a call. Forward your Quo (formerly OpenPhone) calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.