How to Forward Calls from Phone.com to an AI Receptionist
TL;DR
Set up Phone.com call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Phone.com. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Phone.com
Follow the provider-documented steps below to send incoming Phone.com calls to the destination number configured in your account.
- Log in to your Phone.com account at phone.com
- Navigate to Numbers in the main menu
- Select the Phone.com number you want to forward
- Click Call Handling Rules or Call Forwarding section
- Click Add Rule or Edit if rules exist
- Choose Always or All Calls for all incoming calls
- Enter the forwarding destination number
- Save or apply your new rule
Alternative: Set Up via App or Online
Web dashboard.
Note
Supports multiple call handling rules for different times and conditions.
How to Forward Missed Calls from Phone.com
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Log in to your Phone.com account
- Go to Numbers and select your number
- Find Call Handling Rules for selected number
- Click Add Rule or Edit
- Set the condition: If not answered, If busy, or If unreachable
- Enter the forwarding destination number
- Save or apply conditional call forwarding settings
How to Turn Off Call Forwarding on Phone.com
When you want calls to ring on your Phone.com phone again, follow these steps to disable call forwarding.
- Log in to your Phone.com account
- Go to Numbers and select your number
- Access Call Handling Rules section
- Edit or delete forwarding rules or set to Ring My Phone.com Number
- Save or apply your changes
Why Forward Phone.com Calls to an AI Receptionist?
Forwarding can extend your existing Phone.com number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Phone.com calls using the provider-specific steps above, then place a test call before relying on the new routing.
International destinations may be available. Confirm destination eligibility and charges in the linked Phone.com documentation before enabling them.
Frequently Asked Questions
How do I set up call forwarding from Phone.com?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Phone.com source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Phone.com?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Phone.com instructions?
Use the official Phone.com documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Phone.com docs (support.phone.com)
Never miss a call. Forward your Phone.com calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.