How to Forward Calls from RingCentral to an AI Receptionist

How to Forward All Calls from RingCentral

Follow these steps to forward every incoming call from your RingCentral phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.

1. Log in to your RingCentral account via app or website
2. Click on profile picture/initials and select Settings
3. Navigate to Call Handling & Forwarding section
4. Click Edit or Add Number under Call Forwarding
5. Enter the phone number to forward calls to
6. Set the order and rules for simultaneous or sequential ringing
7. Click Save or Done to activate

Alternative: Set Up via App or Online

RingCentral desktop app or website.

How to Forward Missed Calls from RingCentral

Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.

1. Log in to your RingCentral account
2. Go to Call Handling & Forwarding in Settings
3. Set up call forwarding rules for unanswered calls
4. Add forwarding number in If not answered or Forward when unreachable
5. Optionally adjust ring duration before forwarding
6. Click Save or Apply

How to Turn Off Call Forwarding on RingCentral

When you want calls to ring on your RingCentral phone again, follow these steps to disable call forwarding.

1. Log in to your RingCentral account
2. Navigate to Call Handling & Forwarding
3. Remove, uncheck, or toggle off forwarding numbers
4. Click Save or Done

Why Forward RingCentral Calls to an AI Receptionist?

Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your RingCentral calls to an AI receptionist solves this instantly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
• Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
• Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
• Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
• Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.

The setup takes under 2 minutes. Forward your RingCentral calls using the steps above, and your AI receptionist starts answering immediately.

RingCentral supports international call forwarding, so you can route calls from anywhere to your AI receptionist.

Frequently Asked Questions