How to Forward Calls from RingCentral to an AI Receptionist
TL;DR
Set up RingCentral call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for RingCentral. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from RingCentral
Follow the provider-documented steps below to send incoming RingCentral calls to the destination number configured in your account.
- Log in to your RingCentral account via app or website
- Click on profile picture/initials and select Settings
- Navigate to Call Handling & Forwarding section
- Click Edit or Add Number under Call Forwarding
- Enter the phone number to forward calls to
- Set the order and rules for simultaneous or sequential ringing
- Click Save or Done to activate
Alternative: Set Up via App or Online
RingCentral desktop app or website.
Note
RingCentral allows customization of call handling with flexible rule settings.
How to Forward Missed Calls from RingCentral
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Log in to your RingCentral account
- Go to Call Handling & Forwarding in Settings
- Set up call forwarding rules for unanswered calls
- Add forwarding number in If not answered or Forward when unreachable
- Optionally adjust ring duration before forwarding
- Click Save or Apply
How to Turn Off Call Forwarding on RingCentral
When you want calls to ring on your RingCentral phone again, follow these steps to disable call forwarding.
- Log in to your RingCentral account
- Navigate to Call Handling & Forwarding
- Remove, uncheck, or toggle off forwarding numbers
- Click Save or Done
Why Forward RingCentral Calls to an AI Receptionist?
Forwarding can extend your existing RingCentral number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your RingCentral calls using the provider-specific steps above, then place a test call before relying on the new routing.
International destinations may be available. Confirm destination eligibility and charges in the linked RingCentral documentation before enabling them.
Frequently Asked Questions
How do I set up call forwarding from RingCentral?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked RingCentral source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from RingCentral?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the RingCentral instructions?
Use the official RingCentral documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: RingCentral docs (support.ringcentral.com)
Never miss a call. Forward your RingCentral calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.