How to Forward Calls from Rogers to an AI Receptionist
TL;DR
Set up Rogers call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Rogers. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Rogers
Follow the provider-documented steps below to send incoming Rogers calls to the destination number configured in your account.
- Open the dial pad on your Rogers mobile phone
- Dial *21* followed by the 10 digit phone number you want calls forwarded to, then #
- Press the call/send button
- Wait for confirmation before ending the call
Dial Code
*21*[number]#Alternative: Set Up via App or Online
Login to your MyRogers account. On the home page, choose the phone you'd like to manage. Click on 'Configure your Current Features'. Select the Forwarding tab. Enter your phone number. Choose your desired options. Click 'Save'.
Note
Conditional forwarding will not work while Rogers voicemail is active. Rogers Home Phone uses different codes.
How to Forward Missed Calls from Rogers
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Open the dial pad on your Rogers mobile phone
- For no reply, dial *61* followed by the forwarding number, then #
- For a busy line, dial *67* followed by the forwarding number, then #
- If the phone is unreachable, dial *62* followed by the forwarding number, then #
- Press the call/send button after each code
Conditional Forwarding Codes
*61*[number]# / *67*[number]# / *62*[number]#How to Turn Off Call Forwarding on Rogers
When you want calls to ring on your Rogers phone again, follow these steps to disable call forwarding.
- Open the dial pad on your Rogers mobile phone
- Dial ##21# and press call to cancel unconditional forwarding
- Dial ##61#, ##67#, or ##62# to cancel the matching conditional forwarding type
Disable Code
##21# / ##61# / ##67# / ##62#Why Forward Rogers Calls to an AI Receptionist?
Forwarding can extend your existing Rogers number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Rogers calls using the provider-specific steps above, then place a test call before relying on the new routing.
International destinations may be available. Confirm destination eligibility and charges in the linked Rogers documentation before enabling them.
Frequently Asked Questions
How do I set up call forwarding from Rogers?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Rogers source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Rogers?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Rogers instructions?
Use the official Rogers documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Rogers docs (rogers.com)
Never miss a call. Forward your Rogers calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.