How to Forward Calls from Spectrum to an AI Receptionist
TL;DR
Set up Spectrum call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Spectrum. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Spectrum
Follow the provider-documented steps below to send incoming Spectrum calls to the destination number configured in your account.
- Pick up your Spectrum phone and listen for a dial tone
- Dial *72 on your keypad
- Enter the phone number you want calls forwarded to, including area code
- Wait for the confirmation tone or message
- Hang up
Dial Code
*72Alternative: Set Up via App or Online
Spectrum Business Voice customers can also manage forwarding from the My Spectrum / Voice Manager portal at spectrum.net (Voice → Manage Voice).
Note
Test by calling your own Spectrum number from another phone to verify forwarding works correctly. Spectrum Business Voice customers can also manage every forwarding mode from the My Spectrum / Voice Manager portal.
How to Forward Missed Calls from Spectrum
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Pick up your Spectrum phone and listen for a dial tone
- For no answer: Dial *92, enter the forwarding number, press call/send button
- For busy line: Dial *90, enter the forwarding number, press call/send button
- For selected callers (Selective Call Forwarding): Dial *63, follow prompts to add numbers and set the forwarding destination
- Wait for the confirmation tone or message
- Hang up
Conditional Forwarding Codes
*92 (no answer) / *90 (busy) / *63 (selective)How to Turn Off Call Forwarding on Spectrum
When you want calls to ring on your Spectrum phone again, follow these steps to disable call forwarding.
- Pick up your Spectrum phone and listen for a dial tone
- To turn off all call forwarding: Dial *73 and wait for confirmation
- To turn off no answer forwarding: Dial *93 and wait for confirmation
- To turn off busy line forwarding: Dial *91 and wait for confirmation
- To turn off selective call forwarding: Dial *83 and wait for confirmation
- Hang up
Disable Code
*73 / *93 / *91 / *83Why Forward Spectrum Calls to an AI Receptionist?
Forwarding can extend your existing Spectrum number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Spectrum calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Spectrum?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Spectrum source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Spectrum?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Spectrum instructions?
Use the official Spectrum documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Spectrum docs (d15yx0mnc9teae.cloudfront.net)
Never miss a call. Forward your Spectrum calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.