How to Forward Calls from T-Mobile to an AI Receptionist
TL;DR
Set up T-Mobile call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for T-Mobile. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from T-Mobile
Follow the provider-documented steps below to send incoming T-Mobile calls to the destination number configured in your account.
- Open your phone's dialer
- Enter the call forwarding code: Dial **21*1 followed by the 10 digit phone number you want your calls forwarded to, then #
- Press the call button to activate call forwarding
- Wait for confirmation tone or message that call forwarding is enabled
Dial Code
**21*1[number]#Alternative: Set Up via App or Online
Set up call forwarding in your phone's settings under Phone > Call Forwarding (iPhone) or Calls > Call Forwarding (Android). T-Mobile does not allow setup via website or app.
Note
You can set different numbers for each conditional forwarding type or use the same number for all.
How to Forward Missed Calls from T-Mobile
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Open your phone's dialer
- Choose the type of missed call you want to forward
- For no answer: Dial **61*1 followed by the forwarding number, then #
- For busy: Dial **67*1 followed by the forwarding number, then #
- For unreachable: Dial **62*1 followed by the forwarding number, then #
- Press the call button to activate the setting
- Wait for confirmation that conditional call forwarding is active
Conditional Forwarding Codes
**61*1[number]# / **67*1[number]# / **62*1[number]#How to Turn Off Call Forwarding on T-Mobile
When you want calls to ring on your T-Mobile phone again, follow these steps to disable call forwarding.
- Open your phone's dialer
- For all forwarding: Dial ##21# and press the call button
- For no answer forwarding: Dial ##61# and press the call button
- For busy forwarding: Dial ##67# and press the call button
- For unreachable forwarding: Dial ##62# and press the call button
- Wait for confirmation that call forwarding is disabled
Disable Code
##21# / ##61# / ##67# / ##62#Why Forward T-Mobile Calls to an AI Receptionist?
Forwarding can extend your existing T-Mobile number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your T-Mobile calls using the provider-specific steps above, then place a test call before relying on the new routing.
International destinations may be available. Confirm destination eligibility and charges in the linked T-Mobile documentation before enabling them.
Frequently Asked Questions
How do I set up call forwarding from T-Mobile?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked T-Mobile source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from T-Mobile?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the T-Mobile instructions?
Use the official T-Mobile documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: T-Mobile docs (t-mobile.com)
Never miss a call. Forward your T-Mobile calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.