How to Forward Calls from Verizon to an AI Receptionist
TL;DR
Set up Verizon call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Verizon. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Verizon
Follow the provider-documented steps below to send incoming Verizon calls to the destination number configured in your account.
- Open your phone's dialer
- Dial *72 followed by the 10 digit number you want calls forwarded to
- Press the call/send button and wait for confirmation
- Hang up. Calls are now forwarded
Dial Code
*72Alternative: Set Up via App or Online
Open the My Verizon app and sign in. Tap 'Account,' select the phone you want to forward, then tap 'Manage Call Forwarding.' Enter the forwarding number and save.
Note
Immediate forwarding (*72) prevents your phone from ringing, sending all calls directly elsewhere. Conditional forwarding (*71) allows your phone to ring first before redirecting missed calls.
How to Forward Missed Calls from Verizon
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Open your phone's dialer
- Dial *71 plus the 10 digit number for unanswered calls
- Press the call/send button and wait for confirmation
- Hang up. Only unanswered calls will forward
Conditional Forwarding Codes
*71How to Turn Off Call Forwarding on Verizon
When you want calls to ring on your Verizon phone again, follow these steps to disable call forwarding.
- Open your dialer
- Dial *73
- Press the call/send button
- Wait for confirmation tone or message, then hang up
Disable Code
*73Why Forward Verizon Calls to an AI Receptionist?
Forwarding can extend your existing Verizon number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Verizon calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Verizon?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Verizon source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Verizon?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Verizon instructions?
Use the official Verizon documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Verizon docs (verizon.com)
Never miss a call. Forward your Verizon calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.