How to Forward Calls from Verizon OneTalk to an AI Receptionist

How to Set Up Call Forwarding from Verizon OneTalk

Follow the provider-documented steps below to send incoming Verizon OneTalk calls to the destination number configured in your account.

1. From One Talk Overview page, click Manage Lines and Devices
2. Select the line for call forwarding
3. Click User Features
4. Click Call Forwarding, then select Always
5. Toggle to green next to your line
6. Click Add Number and enter forwarding number
7. Click Submit

Alternative: Set Up via App or Online

Verizon OneTalk portal/app recommended for all operations.

How to Forward Missed Calls from Verizon OneTalk

Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.

1. From One Talk Overview page, click Manage Lines and Devices
2. Select the line for call forwarding
3. Click User Features
4. Click Call Forwarding, then select Busy and/or No Answer
5. Toggle to green next to your line
6. Click Add Number and enter destination number
7. Click Submit

How to Turn Off Call Forwarding on Verizon OneTalk

When you want calls to ring on your Verizon OneTalk phone again, follow these steps to disable call forwarding.

1. From One Talk Overview page, click Manage Lines and Devices
2. Select the line forwarding from
3. Click User Features
4. Click Call Forwarding
5. Toggle to grey next to your line
6. Click Submit

Why Forward Verizon OneTalk Calls to an AI Receptionist?

Forwarding can extend your existing Verizon OneTalk number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers callers. Aira can respond to common questions and collect the reason for the call.
• Books appointments. Connect a supported calendar so callers can schedule during the conversation.
• Collects caller details. Capture the information your team needs for follow-up.
• Routes calls. Send calls to the right person or workflow based on your configured rules.
• Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.

Forward your Verizon OneTalk calls using the provider-specific steps above, then place a test call before relying on the new routing.

International destinations may be available. Confirm destination eligibility and charges in the linked Verizon OneTalk documentation before enabling them.

Frequently Asked Questions

Official source: Verizon OneTalk docs (verizon.com)