How to Forward Calls from Vonage to an AI Receptionist
Last updated: March 2026
TL;DR
Forward your Vonage calls by dialing *72 followed by target number and # followed by the destination number. The entire process takes under 2 minutes. You can forward all calls or just missed calls. Once set up, calls route to any number you choose, including an AI receptionist like Aira that answers 24/7, books appointments, and takes messages. Plans start at $24.95/mo.
Table of Contents
How to Forward All Calls from Vonage
Follow these steps to forward every incoming call from your Vonage phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.
- Log in to your Vonage Online Account at vonage.com
- Navigate to the Features or Call Forwarding section
- Enable the Call Forwarding option
- Enter the phone number where calls should be forwarded
- Save or apply the settings
- Test by calling your Vonage number from another phone
Dial Code
*72 followed by target number and #Alternative: Set Up via App or Online
Most Vonage accounts allow call forwarding management via web portal or mobile app in Features menu.
Note
Vonage does not charge extra for the feature itself, but destination based charges may apply.
How to Forward Missed Calls from Vonage
Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.
- Log in to your Vonage Online Account
- Click on Features or Call Forwarding section
- Select conditional forwarding options like 'Forward When Busy/No Answer'
- Input the destination number for forwarded calls
- Configure conditions such as ring count before forwarding
- Save or apply your changes
How to Turn Off Call Forwarding on Vonage
When you want calls to ring on your Vonage phone again, follow these steps to disable call forwarding.
- Sign in to your Vonage Online Account
- Open the Features or Call Forwarding area
- Toggle off forwarding options or delete the forwarding number
- Ensure changes are saved
Disable Code
*73Why Forward Vonage Calls to an AI Receptionist?
Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your Vonage calls to an AI receptionist solves this instantly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
- Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
- Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
- Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
- Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.
The setup takes under 2 minutes. Forward your Vonage calls using the steps above, and your AI receptionist starts answering immediately.
Vonage supports international call forwarding, so you can route calls from anywhere to your AI receptionist.
Frequently Asked Questions
Does Vonage charge for call forwarding?
No extra fee. However, outbound call minutes or long distance charges may apply depending on destination.
Can I forward calls internationally with Vonage?
Yes, international forwarding is available but international rates will apply.
Will my phone still ring when call forwarding is enabled?
All call forwarding sends calls directly without ringing. Conditional forwarding rings first.
Can I forward text messages too?
Call forwarding only handles voice calls, not SMS text messages.
How is immediate forwarding different from conditional forwarding?
Immediate forwards every call directly. Conditional only forwards if unanswered, busy, or unreachable.
Can I set up call forwarding from the Vonage app?
Yes, forwarding can be managed via web portal or mobile app through the Features menu.
Never miss a call. Forward your Vonage calls to Aira.
Set up in under 2 minutes. Your AI receptionist answers 24/7, books appointments, takes messages, and speaks English and Spanish. Plans start at $24.95/mo.