How to Forward Calls from Vonage to an AI Receptionist
TL;DR
Set up Vonage call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Vonage. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Vonage
Follow the provider-documented steps below to send incoming Vonage calls to the destination number configured in your account.
- Log in to your Vonage Online Account at vonage.com
- Navigate to the Features or Call Forwarding section
- Enable the Call Forwarding option
- Enter the phone number where calls should be forwarded
- Save or apply the settings
- Test by calling your Vonage number from another phone
Dial Code
*72 followed by target number and #Alternative: Set Up via App or Online
Most Vonage accounts allow call forwarding management via web portal or mobile app in Features menu.
Note
Vonage does not charge extra for the feature itself, but destination based charges may apply.
How to Forward Missed Calls from Vonage
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Log in to your Vonage Online Account
- Click on Features or Call Forwarding section
- Select conditional forwarding options like 'Forward When Busy/No Answer'
- Input the destination number for forwarded calls
- Configure conditions such as ring count before forwarding
- Save or apply your changes
How to Turn Off Call Forwarding on Vonage
When you want calls to ring on your Vonage phone again, follow these steps to disable call forwarding.
- Sign in to your Vonage Online Account
- Open the Features or Call Forwarding area
- Toggle off forwarding options or delete the forwarding number
- Ensure changes are saved
Disable Code
*73Why Forward Vonage Calls to an AI Receptionist?
Forwarding can extend your existing Vonage number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Vonage calls using the provider-specific steps above, then place a test call before relying on the new routing.
International destinations may be available. Confirm destination eligibility and charges in the linked Vonage documentation before enabling them.
Frequently Asked Questions
How do I set up call forwarding from Vonage?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Vonage source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Vonage?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Vonage instructions?
Use the official Vonage documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Vonage docs (businesssupport.vonage.com)
Never miss a call. Forward your Vonage calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.