How to Forward Calls from Xfinity to an AI Receptionist
TL;DR
Set up Xfinity call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Xfinity. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Xfinity
Follow the provider-documented steps below to send incoming Xfinity calls to the destination number configured in your account.
- Pick up your Xfinity phone and listen for a dial tone
- Dial *72 on your keypad
- Enter the 10 digit number you want your calls forwarded to
- Wait for a confirmation tone or message, then hang up
- Test your call forwarding by calling your Xfinity number from another phone
Dial Code
*72Alternative: Set Up via App or Online
Log in to your Xfinity Voice account. Go to the Voice or Settings section. Find Call Forwarding and select Add a Number or Enable. Enter the phone number and save changes.
Note
Conditional call forwarding (*71) works for Xfinity Mobile only. Xfinity Voice offers Selective Call Forwarding instead.
How to Forward Missed Calls from Xfinity
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Pick up your Xfinity phone and listen for a dial tone
- Dial *71
- Enter the 10 digit number you want missed calls forwarded to
- Wait for a confirmation tone or message, then hang up
Conditional Forwarding Codes
*71How to Turn Off Call Forwarding on Xfinity
When you want calls to ring on your Xfinity phone again, follow these steps to disable call forwarding.
- Pick up your Xfinity phone and listen for a dial tone
- Dial *73 to turn off all call forwarding
- Wait for a confirmation tone or message, then hang up
Disable Code
*73Why Forward Xfinity Calls to an AI Receptionist?
Forwarding can extend your existing Xfinity number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Xfinity calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Xfinity?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Xfinity source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Xfinity?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Xfinity instructions?
Use the official Xfinity documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Xfinity docs (xfinity.com)
Never miss a call. Forward your Xfinity calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.