How to Forward Calls from Xfinity to an AI Receptionist
Last updated: March 2026
TL;DR
Forward your Xfinity calls by dialing *72 followed by the destination number. The entire process takes under 2 minutes. You can forward all calls or just missed calls. Once set up, calls route to any number you choose, including an AI receptionist like Aira that answers 24/7, books appointments, and takes messages. Plans start at $24.95/mo.
How to Forward All Calls from Xfinity
Follow these steps to forward every incoming call from your Xfinity phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.
- Pick up your Xfinity phone and listen for a dial tone
- Dial *72 on your keypad
- Enter the 10 digit number you want your calls forwarded to
- Wait for a confirmation tone or message, then hang up
- Test your call forwarding by calling your Xfinity number from another phone
Dial Code
*72Alternative: Set Up via App or Online
Log in to your Xfinity Voice account. Go to the Voice or Settings section. Find Call Forwarding and select Add a Number or Enable. Enter the phone number and save changes.
Note
Conditional call forwarding (*71) works for Xfinity Mobile only. Xfinity Voice offers Selective Call Forwarding instead.
How to Forward Missed Calls from Xfinity
Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.
- Pick up your Xfinity phone and listen for a dial tone
- Dial *71
- Enter the 10 digit number you want missed calls forwarded to
- Wait for a confirmation tone or message, then hang up
Conditional Forwarding Codes
*71How to Turn Off Call Forwarding on Xfinity
When you want calls to ring on your Xfinity phone again, follow these steps to disable call forwarding.
- Pick up your Xfinity phone and listen for a dial tone
- Dial *73 to turn off all call forwarding
- Wait for a confirmation tone or message, then hang up
Disable Code
*73Why Forward Xfinity Calls to an AI Receptionist?
Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your Xfinity calls to an AI receptionist solves this instantly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
- Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
- Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
- Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
- Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.
The setup takes under 2 minutes. Forward your Xfinity calls using the steps above, and your AI receptionist starts answering immediately.
Frequently Asked Questions
Does Xfinity charge for call forwarding?
Xfinity does not charge an extra fee, but you may incur usage charges if forwarding to numbers outside your local calling area.
Can I forward calls internationally with Xfinity?
Xfinity typically only allows call forwarding to US numbers. International forwarding is not supported for most residential accounts.
Will my phone still ring when call forwarding is enabled?
With immediate forwarding (*72), your phone won't ring. With conditional (*71), your phone rings first and if unanswered, it forwards.
Can I forward text messages too?
No, call forwarding with Xfinity only works for voice calls. Text messages will not be forwarded.
How is immediate forwarding different from conditional forwarding?
Immediate forwarding (*72) sends every call directly. Conditional (*71) forwards only if unanswered or line is busy.
Can I use call forwarding with voicemail?
Yes, but voicemail may be handled by the destination number's voicemail, not Xfinity's.
Never miss a call. Forward your Xfinity calls to Aira.
Set up in under 2 minutes. Your AI receptionist answers 24/7, books appointments, takes messages, and speaks English and Spanish. Plans start at $24.95/mo.