How to Forward Calls from Zoom Phone to an AI Receptionist

How to Forward All Calls from Zoom Phone

Follow these steps to forward every incoming call from your Zoom Phone phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.

1. Log into the Zoom web portal and click Phone in the left menu
2. Click the Settings tab
3. Under Business Hours, find Call Handling and click Edit
4. Click Add Phone Number
5. Select External Phone Number and enter the forwarding destination
6. Check the box and click Acknowledge
7. Turn OFF 'Require to press 1 before connecting the call'
8. Turn OFF toggles for Zoom Phone Appliance Apps, Mobile Apps, and Desktop Apps
9. Scroll to Closed Hours and repeat for after hours forwarding

Alternative: Set Up via App or Online

Web portal only. Zoom apps must be disabled for forwarding to work.

How to Forward Missed Calls from Zoom Phone

Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.

1. Under 'When I'm busy on another call', open dropdown and select Forward
2. Enter the forwarding number
3. Turn OFF 'Require to press 1 before connecting the call'
4. Click Acknowledge, then Save
5. Repeat under 'When a call is not answered'
6. Adjust Max wait time to control ring duration before forwarding

How to Turn Off Call Forwarding on Zoom Phone

When you want calls to ring on your Zoom Phone phone again, follow these steps to disable call forwarding.

1. Return to Zoom web portal Phone settings
2. Remove external phone numbers from Call Handling
3. Re enable Zoom app toggles
4. Save changes

Why Forward Zoom Phone Calls to an AI Receptionist?

Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your Zoom Phone calls to an AI receptionist solves this instantly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
• Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
• Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
• Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
• Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.

The setup takes under 2 minutes. Forward your Zoom Phone calls using the steps above, and your AI receptionist starts answering immediately.

Frequently Asked Questions