How to Forward Calls from Zoom Phone to an AI Receptionist
TL;DR
Set up Zoom Phone call forwarding with the provider-documented dial, app, or portal method below. The provider also documents a separate conditional-forwarding flow for Zoom Phone. Test the final routing with a real call before relying on it.
How to Set Up Call Forwarding from Zoom Phone
Follow the provider-documented steps below to send incoming Zoom Phone calls to the destination number configured in your account.
- Log into the Zoom web portal and click Phone in the left menu
- Click the Settings tab
- Under Business Hours, find Call Handling and click Edit
- Click Add Phone Number
- Select External Phone Number and enter the forwarding destination
- Check the box and click Acknowledge
- Turn OFF 'Require to press 1 before connecting the call'
- Turn OFF toggles for Zoom Phone Appliance Apps, Mobile Apps, and Desktop Apps
- Scroll to Closed Hours and repeat for after hours forwarding
Alternative: Set Up via App or Online
Web portal only. Zoom apps must be disabled for forwarding to work.
Note
Business hours must be configured in Zoom for closed hours forwarding. Disable all Zoom app notifications when setting up call forwarding.
How to Forward Missed Calls from Zoom Phone
Use this separate provider-documented flow when you want calls forwarded only under the listed conditions.
- Under 'When I'm busy on another call', open dropdown and select Forward
- Enter the forwarding number
- Turn OFF 'Require to press 1 before connecting the call'
- Click Acknowledge, then Save
- Repeat under 'When a call is not answered'
- Adjust Max wait time to control ring duration before forwarding
How to Turn Off Call Forwarding on Zoom Phone
When you want calls to ring on your Zoom Phone phone again, follow these steps to disable call forwarding.
- Return to Zoom web portal Phone settings
- Remove external phone numbers from Call Handling
- Re enable Zoom app toggles
- Save changes
Why Forward Zoom Phone Calls to an AI Receptionist?
Forwarding can extend your existing Zoom Phone number into a dedicated answering workflow. That gives your team a consistent destination for calls it cannot answer directly.
What an AI Receptionist Does with Your Forwarded Calls
- Answers callers. Aira can respond to common questions and collect the reason for the call.
- Books appointments. Connect a supported calendar so callers can schedule during the conversation.
- Collects caller details. Capture the information your team needs for follow-up.
- Routes calls. Send calls to the right person or workflow based on your configured rules.
- Keeps call handling consistent. Apply the same approved answering instructions whenever calls reach Aira.
Forward your Zoom Phone calls using the provider-specific steps above, then place a test call before relying on the new routing.
Frequently Asked Questions
How do I set up call forwarding from Zoom Phone?
Follow the provider-documented setup steps on this page, then place a test call. Check the linked Zoom Phone source first if your product, device, plan, or account labels differ.
How do I turn off call forwarding from Zoom Phone?
Use the reversal steps and any disable code shown above, then call the original number to confirm it rings through the expected path.
Where can I verify the Zoom Phone instructions?
Use the official Zoom Phone documentation linked at the end of this guide. Provider documentation controls when an account, device, or product behaves differently.
Official source: Zoom Phone docs (support.zoom.com)
Never miss a call. Forward your Zoom Phone calls to Aira.
Follow the provider-specific setup, test the forwarded line, and configure Aira for the questions, messages, appointments, and routes your business needs.