Affordable call routing for small business
Keep your customers happy, earn more business, and quickly route calls to the right person with our call routing service for small business.
BUSINESS CALL ROUTING
What exactly is a call routing service?
Great businesses answer their customers and provide quick assistance. It's how you build long-lasting customer loyalty and convert new leads into paying customers. But all too often, callers are left on hold for what seems like forever, waiting to be connected to someone who can answer one simple question, leading to frustrated customers and lost business. Sound familiar? Instead of losing your customers to lengthy hold times and impersonal voicemail tones, imagine having an incredibly affordable virtual receptionist or auto-attendant who can help book appointments, capture leads, answer FAQs, and direct calls to the right person around the clock – that's Aira. Get ready to cut out wait times, reduce frustrated callers, and build a more efficient phone system.
BENEFITS OF OUR PHONE ROUTING SYSTEM
Why businesses love using our call routing service
Discover the difference our call routing service can make for your business.
Never miss a call, greet every customer
Nothing says 'we value your business' quite like a prompt, friendly greeting. Whether you're a solopreneur, a growing startup, or an established small business, you can't afford to let a call go to business voicemail. With our call routing service, you always have a virtual receptionist ready to answer, even if you're meeting a client or running errands. This means you can welcome each caller in a professional manner and confidently capture every potential lead.
Quickly route calls when you need it
Sometimes you need immediate flexibility—like routing incoming phone calls to your personal cell phone when you step out of the office or dividing calls among different departments. Our call routing systems for small business make it simple to switch call destinations on the fly. Heading into a meeting? Let our receptionists handle it. Have someone covering for you? On the call? Forward calls to your mobile phone. You have total control, and you can handle your day without worrying about missing an important call.
Reduce lost opportunities from voicemails and busy signals
While voicemails can be helpful, it often means longer response times— and fewer closed deals. With our automated phone routing service, your callers experience minimal wait times and fewer dead ends. They're assisted by our receptionists instantly, avoiding frustration and reducing the risk of going to a competitor.
Save time by automating calls
Manually forwarding calls or having employees constantly pick up and transfer callers wastes valuable time. That lost time could be spent building relationships, closing sales, or focusing on other important tasks. Our automated call routing solution eliminates many of these manual steps. This means faster communication, less confusion, and a better experience for your staff and your callers.
Customize any way you want
From personalizing the AI greeting to setting custom routing rules based on time of day, you have full control. Do you want bilingual greetings for your customers? Need different routing flows for after-hours, weekends, or seasonal promotions? Do you want us to book new appointments for you, or simply act as an auto-attendant that'll route calls immediately to the right person? It's all possible with our dashboard. Make changes instantly and ensure your phone routing service always aligns with your current business goals.
Enjoy the benefits of an in-house receptionist without the added costs
Hiring full-time receptionists can be expensive, especially if you're a small business operating on a tight budget. Our call routing system functions like an in-house receptionist minus the overhead costs of salary, benefits, or training. You get the human-like warmth of a friendly greeting paired with virtual call routing that helps customers get connected quickly. It's a win-win that keeps your bottom line healthy while offering exceptional customer service.
VIRTUAL CALL ROUTING
All the top features you need for call routing systems for small business
What makes our call routing service stand out? Aira is packed with powerful features that allow you to affordably serve your customers and quickly route calls so no customer is left waiting.
Call routing
Route calls instantly to the right person or department. Let our business phone system do the heavy lifting and give your customers fast, helpful support.
24/7 service
Greet callers around the clock with a professional voice. Let your business shine even after normal working hours.
Appointment scheduling
Book appointments on the spot without tying up staff. Turn incoming calls into confirmed meetings in seconds.
Lead capture
Gather contact info and funnel potential customers into your pipeline. Keep callers engaged and ask lead qualification questions.
Multilingual support
Assist callers in multiple languages with ease. Expand your reach and make every customer feel at home with bilingual answering.
Instant notifications
Get real-time updates via email or text. Stay informed wherever you are and follow up with all the details.
Call screening
Filter spam or unqualified callers so you can focus on real leads with call screening. Free up your time for the calls that matter.
Message taking
Have our AI receptionist record vital details for you with message taking. Never miss critical info—even when you're out of the office.
QUICK, EASY SETUP
Start routing calls with our phone routing service in three easy steps
In just a few minutes, you can set up an affordable auto-attendant who is ready to help your customers, book appointments, and quickly route calls to the right people.
Sign up
Get started by signing up for an account. Use your existing business phone number or pick a new local one to give your brand a polished image. If you need a toll-free 800 number, we have those available too. Within minutes, you'll have a phone routing service that's ready to configure.
Testing
Next, set up your greeting to reflect your unique brand personality. Choose the AI's voice—warm, energetic, or straightforward—and provide the necessary details on how you want calls to be handled. You can program responses for common questions, specify business hours, and add custom call routing settings for different team members. We encourage you to make a few test calls until you're satisfied with the caller experience and call routing rules.
Go live
Once you've tested your setup, simply click 'Activate.' Your AI receptionist is now live and ready to handle incoming calls. Every time your phone rings, callers will be greeted professionally, directed to the right resource, and given the option to leave a message or schedule an appointment. It's all up to you and what you want set up. You can relax knowing that this call routing service is working tirelessly behind the scenes.
SMALL BUSINESS CALL ROUTING
Popular industries that use our phone routing service
Our phone routing service isn't limited to any one industry. Take a look at just a few popular industries that use our service:
Legal practices
Easily gather new client details with our law firm answering service. Urgent calls get routed to the right attorney without delay, and bilingual support ensures you can serve clients from diverse backgrounds.
Real estate
Capture leads the moment they call—no more lost opportunities. Our service can schedule showings, confirm appointments, and distribute inquiries among agents to keep your pipeline flowing smoothly for your real estate business.
Contractors & more
Route emergency repair requests straight to on-call technicians and let less-urgent queries go to voicemail for easy follow-up. From plumbers to electricians, anyone can benefit from fast, efficient call handling.
Call routing service FAQs
Have a question about Aira's call routing service that isn't answered here? Get in touch with our team.
Absolutely. You have a user-friendly dashboard where you can adjust call flows, greeting messages, business hours, language preferences, and more. It's your system that you can make work best for you.
Start call routing for small business today
Stop losing opportunities to missed calls and start serving your customers more efficiently and earning more business. Get started with our 30-day money-back guarantee.
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