Give families an immediate answer
Capture the care request, service area, timing, schedule, and contact details while the family is ready to talk.
AI receptionist for home care agencies
Answer families, clients, and caregiver inquiries with care 24/7
Aira helps home care agencies capture new client inquiries, caregiver applicants, schedule questions, and routine messages without pulling coordinators away from the people they serve. Your agency defines every question, escalation rule, and handoff.
24/7 non-clinical intake · Clear escalation rules · Setup help included
Aira call flow
Working in real time
Incoming call
AI receptionist for home care agencies
Aira handles it
Give families an immediate answer
Your team gets the outcome
Follow exact escalation rules
Answers
automatically
Captures
automatically
Connects
automatically
Separate every caller path
Route prospective clients, current clients, caregivers, applicants, partners, and routine messages through the right questions.
Follow exact escalation rules
Your agency decides what transfers now, what becomes a priority message, and what must direct the caller to emergency services.
Why it matters
The first call shapes whether a family trusts your agency
Families often call several agencies while trying to arrange care. Caregivers call between shifts. Existing clients may need scheduling help after the office closes. A rushed voicemail experience makes all three groups work harder. Aira gives each caller an immediate conversation, collects the right non-clinical details, and follows your agency's escalation and message rules.
How Aira helps
Make one number work for every home care caller
New client and family intake
Collect who needs care, location, requested schedule, service category, preferred start date, and the best way for your intake team to follow up.
Caregiver applicant routing
Separate employment inquiries from client calls, collect basic applicant details, and send the summary to the recruiting workflow your team uses.
Scheduling messages without clinical promises
Capture schedule-change requests and routine messages for the coordinator. Aira should not make clinical decisions, provide medical advice, or represent emergency services.
Escalation based on agency rules
Define what transfers immediately, what becomes a priority message, and what should direct the caller to emergency services.
Simple to launch
Set up a home care call flow
- 1
Map caller types
Define the intake path for prospective clients, families, current clients, caregivers, applicants, and partners.
- 2
Set safe boundaries
Add approved service information, privacy expectations, transfer rules, and clear clinical and emergency exclusions.
- 3
Test every handoff
Run realistic calls for intake, scheduling, recruiting, after-hours messages, and urgent escalation before launch.
Best fit
Best for agencies balancing care, intake, and recruiting
Aira gives every caller a responsive front door while coordinators and caregivers stay focused on the people already in their care.
- Non-medical home care and personal care agencies
- Agencies balancing client intake and caregiver recruiting
- Coordinators who need complete messages instead of voicemail
- Teams with explicit emergency and clinical escalation boundaries
Explore the next question
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Questions answered
Frequently asked questions
Can Aira answer home care calls after hours?
Yes. Aira can answer inbound calls 24/7 and follow the message, transfer, and escalation rules your agency configures.
Can Aira provide medical advice?
No. Aira should not provide clinical advice, diagnose conditions, make care decisions, or replace emergency services. It follows your approved non-clinical information and escalation path.
Can Aira collect new client information?
Yes. Your agency chooses the intake questions, such as location, requested service, schedule, start timing, and callback details.
Can caregiver applicants use the same number?
Yes. Aira can identify the reason for the call and follow a separate recruiting intake path for applicants.
Make the first call feel cared for
Give families and caregivers a responsive front door while your team stays focused on care coordination.
Start with Aira