Know who is calling before you answer
Give your team the caller's name and reason for calling before connecting the conversation.
AI call transfer and routing
Get important callers to the right person without interrupting everyone
Your AI receptionist handles the calls your team does not need to take and connects the ones that need a person. Your team knows who is calling and why, trusted callers can get a faster path where available, and unanswered transfers return to your receptionist instead of becoming lost opportunities.
Fewer interruptions · Warm transfers with context · No dead-end calls
Aira call flow
Working in real time
Incoming call
AI call transfer and routing
Aira handles it
Know who is calling before you answer
Your team gets the outcome
Keep the opportunity when nobody answers
Answers
automatically
Captures
automatically
Connects
automatically
Give trusted callers a faster path
Where available, Direct Connect can send selected known callers straight to the person or team they need.
Keep the opportunity when nobody answers
Busy or unanswered transfers can return to your AI receptionist so the caller can leave a complete message instead of reaching a dead end.
Why it matters
Not every caller should follow the same route
A new lead may need qualification. A current customer may need a specific person. A trusted vendor, family member, or VIP customer may need the fastest path to the team. A rigid menu forces all of them through the same experience. Aira uses the caller's need and the rules you approve to choose the right path while preserving a useful fallback.
How Aira helps
Give each caller the experience that fits the relationship
Let your AI receptionist handle the routine work
Answer questions, collect information, book when connected, or take a complete message without interrupting your team.
Transfer with useful context
Your AI receptionist confirms where the call should go, gives your team context, and connects the caller with a professional handoff.
Direct Connect
Where available, selected known callers can bypass the receptionist and reach the saved person or team directly.
Never end at a dead line
When the person is busy or cannot answer, the caller can return to your AI receptionist so the reason for the call and requested next step are still captured.
Simple to launch
Build routing around the calls that matter
- 1
Choose who and what should transfer
Define caller types, situations, destinations, and any Direct Connect entries appropriate for your setup.
- 2
Choose the handoff experience
Use normal AI handling, a warm transfer with context, or Direct Connect for selected callers.
- 3
Test the fallback
Confirm what happens when the destination is busy, unanswered, unavailable, or outside the approved route.
Best fit
Best for businesses with more than one kind of important call
Our team can confirm whether Direct Connect works with your current phone setup and build the right fallback for your business.
- Owners who want VIP callers to reach them faster
- Teams that need warm transfers with caller context
- Businesses that want most calls handled without interruption
- Operations that need a safe message fallback when nobody answers
Explore the next question
Keep comparing
Questions answered
Frequently asked questions
What is the difference between a warm transfer and Direct Connect?
A warm transfer lets your AI receptionist provide context before connecting the caller. Where available, Direct Connect lets a selected known caller reach a saved person or team before the receptionist answers.
What happens if nobody answers the transfer?
Your approved fallback can return the caller to Aira for message taking instead of leaving the caller at a dead end.
Does Direct Connect work with every phone setup?
Direct Connect depends on the way your number and call routing are set up. The Aira team can confirm whether it is available for your business.
Can most callers still stay with Aira?
Yes. Direct routing can be limited to selected callers while Aira continues to answer and handle the rest of your inbound calls.
Build a faster path for the calls your team should take
Show us which calls your team should take. We will help you automate the routine work, transfer the right callers, and protect every unanswered opportunity.
Start with Aira