How to Forward Calls from Weave to an AI Receptionist

How to Forward All Calls from Weave

Follow these steps to forward every incoming call from your Weave phone to another number. This works with any destination, including an AI receptionist, voicemail service, or another phone line.

1. Open Weave app and log in as Super Admin
2. Click Settings icon (top right) and select Phone
3. Choose Main Line or Department to configure
4. Go to Phone Hours & Call Routing
5. Set routing to Call Group for internal phones
6. Enter external answering service number in Fallback
7. Save changes

Alternative: Set Up via App or Online

Weave mobile or desktop application.

How to Forward Missed Calls from Weave

Conditional forwarding lets your phone ring first. If you don't answer, the call forwards automatically to another number. This is ideal for sending missed calls to an AI receptionist while still answering calls yourself when you're available.

1. In Weave app, click Calls in left navigation
2. Scroll down and select Settings, then Overrides
3. Click Create Override button
4. Choose Override Type and select Forward Call
5. Enter answering service number
6. Optionally set Start and End Time for scheduling
7. Click Create Override

How to Turn Off Call Forwarding on Weave

When you want calls to ring on your Weave phone again, follow these steps to disable call forwarding.

1. Remove fallback number from call routing settings
2. Delete or turn off override in Overrides section

Why Forward Weave Calls to an AI Receptionist?

Most businesses miss 20 to 40 percent of incoming calls. Every missed call is a lost customer, a missed appointment, or revenue walking out the door. Forwarding your Weave calls to an AI receptionist solves this instantly.

What an AI Receptionist Does with Your Forwarded Calls

• Answers every call 24/7. No voicemail, no hold music, no missed opportunities. Nights, weekends, holidays, and lunch breaks are all covered.
• Books appointments automatically. The AI checks your calendar availability and schedules appointments directly during the call. No back and forth needed.
• Takes detailed messages. When you can't take a call, the AI captures the caller's name, number, reason for calling, and any urgent details. You get a notification instantly.
• Speaks English and Spanish. Bilingual support means you never lose a caller because of a language barrier. The AI detects the caller's language automatically.
• Costs a fraction of a human receptionist. Plans start at $24.95/mo for 30 calls. Compare that to $3,000+/mo for a full time receptionist or $500+/mo for a traditional answering service.

The setup takes under 2 minutes. Forward your Weave calls using the steps above, and your AI receptionist starts answering immediately.

Frequently Asked Questions