What does a virtual assistant do for a small business?
Small business owners typically use a virtual assistant for the highest-leverage admin work the owner used to do themselves: email triage and drafted replies, calendar coordination, customer follow-up, expense management, light bookkeeping support, vendor coordination, social media posting, and ad-hoc research. The pattern that works best is the VA owns a small set of recurring weekly tasks plus an inbox of one-off requests; this gives the VA enough context to be useful without requiring the owner to project-manage every task. Common pairing: a VA for the async admin work plus an AI tool for the phone (so the small business has live phone coverage during the hours the VA is offline). The combined stack typically runs $400 to $2,200 per month and replaces 15 to 30 hours per week of owner work, which is the actual ROI most small business owners report. the virtual assistant FAQ hub. Add AI phone coverage.
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