Quick Answer
Aira's Capsule integration connects your AI receptionist to Capsule via Zapier. When Aira answers a call, it can automatically send the caller's details, call summary, transcript, and outcome to Capsule. Common use cases include create a Capsule Contact from every Aira call, add the call summary as a History entry on the Person, and open a new Sales Opportunity when the caller asks about pricing. Setup takes minutes through Zapier and works on every paid Aira plan, starting at $24.95 per month.
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Capsule Integration
Aira plus Capsule (via Zapier)
Send Aira call data to Capsule automatically. Set up in minutes through Zapier, no developers required.
What is Capsule?
Capsule is a simple, customizable CRM popular with small businesses for contact management, sales pipelines, and task tracking.
3 ways Aira works with Capsule
Every Aira call can fire a Zap. Here are the most common workflows service businesses build.
Create a Capsule Contact from every Aira call
Add the call summary as a History entry on the Person
Open a new Sales Opportunity when the caller asks about pricing
How to connect Aira to Capsule
- 1
Enable Zapier in Aira
Open your Aira workspace and go to Settings, then Integrations, then Zapier. Toggle Zapier on to expose Aira as a trigger source.
- 2
Connect Aira's Zapier app
Inside your Zapier account, search for the Aira app, click Connect, and authorize using the workspace key Aira shows you.
- 3
Pick a trigger event
Choose Call Started, Call Completed, or Call Summary Ready. Most teams start with Call Completed since it carries the full payload including transcript and summary.
- 4
Connect Capsule as the action
Add Capsule as the action step in your Zap, then map the Aira fields you want to send into Capsule.
Capsule integration FAQs
Is the Capsule integration native or Zapier based?
Today, the Aira to Capsule connection runs through Zapier. A native Capsule integration is on the roadmap. The Zapier path covers every Aira event, so you can ship the workflow today and switch to native later without rebuilding logic.
Do I need a paid Zapier plan to connect Capsule?
Free Zapier covers most single step Zaps, which is enough for actions like creating a record from a call. Multi step Zaps (filter, then create, then notify, for example) typically need a paid Zapier plan.
What Aira plan do I need for the Capsule integration?
Zapier and webhook delivery are available on every paid Aira plan, starting at $24.95 per month.
How fast does Aira send data to Capsule?
The webhook fires within seconds of the trigger event. For call_completed, that means the payload, including summary and transcript, hits Zapier as soon as the call ends.
What can Aira send to Capsule?
When Aira finishes a call, it can push the call summary, the call outcome, caller details, and structured fields you collected during the conversation to Capsule via Zapier. You map exactly which fields you want inside your Zap, so the Capsule record you create matches your existing schema.
Can I trigger different Capsule actions based on call outcome?
Yes. Aira sends the call outcome (booked, transferred, message taken, qualified, and others) on every event. Add a Zapier filter or paths to route each outcome to a different Capsule action. For example, route booked calls to one workflow and message-taken calls to another.
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Connect Aira to Capsule today
Plans start at $24.95/mo. Webhook and Zapier delivery are included on every paid plan, no per integration fees.