Quick Answer
Aira's 3CX integration connects your AI receptionist to 3CX via Zapier. When Aira answers a call, it can automatically send the caller's details, call summary, transcript, and outcome to 3CX. Common use cases include route 3CX inbound calls to Aira when your team is unavailable, send Aira call summaries to a 3CX team chat, and add caller details to your 3CX contacts list. Setup takes minutes through Zapier and works on every paid Aira plan, starting at $24.95 per month.
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3CX Integration
Aira plus 3CX (via Zapier)
Send Aira call data to 3CX automatically. Set up in minutes through Zapier, no developers required.
What is 3CX?
3CX is an open-platform IP PBX that runs on premises or in the cloud, popular with SMBs that want full control of their telephony stack.
3 ways Aira works with 3CX
Every Aira call can fire a Zap. Here are the most common workflows service businesses build.
Route 3CX inbound calls to Aira when your team is unavailable
Send Aira call summaries to a 3CX team chat
Add caller details to your 3CX contacts list
How to connect Aira to 3CX
- 1
Enable Zapier in Aira
Open your Aira workspace and go to Settings, then Integrations, then Zapier. Toggle Zapier on to expose Aira as a trigger source.
- 2
Connect Aira's Zapier app
Inside your Zapier account, search for the Aira app, click Connect, and authorize using the workspace key Aira shows you.
- 3
Pick a trigger event
Choose Call Started, Call Completed, or Call Summary Ready. Most teams start with Call Completed since it carries the full payload including transcript and summary.
- 4
Connect 3CX as the action
Add 3CX as the action step in your Zap, then map the Aira fields you want to send into 3CX.
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3CX integration FAQs
Is the 3CX integration native or Zapier based?
Today, the Aira to 3CX connection runs through Zapier. A native 3CX integration is on the roadmap. The Zapier path covers every Aira event, so you can ship the workflow today and switch to native later without rebuilding logic.
Do I need a paid Zapier plan to connect 3CX?
Free Zapier covers most single step Zaps, which is enough for actions like creating a record from a call. Multi step Zaps (filter, then create, then notify, for example) typically need a paid Zapier plan.
What Aira plan do I need for the 3CX integration?
Zapier and webhook delivery are available on every paid Aira plan, starting at $24.95 per month.
How fast does Aira send data to 3CX?
The webhook fires within seconds of the trigger event. For call_completed, that means the payload, including summary and transcript, hits Zapier as soon as the call ends.
What can Aira send to 3CX?
When Aira finishes a call, it can push the call summary, the call outcome, caller details, and structured fields you collected during the conversation to 3CX via Zapier. You map exactly which fields you want inside your Zap, so the 3CX record you create matches your existing schema.
Can I trigger different 3CX actions based on call outcome?
Yes. Aira sends the call outcome (booked, transferred, message taken, qualified, and others) on every event. Add a Zapier filter or paths to route each outcome to a different 3CX action. For example, route booked calls to one workflow and message-taken calls to another.
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Connect Aira to 3CX today
Plans start at $24.95/mo. Webhook and Zapier delivery are included on every paid plan, no per integration fees.