Quick Answer
Aira's 8x8 integration connects your AI receptionist to 8x8 via Zapier. When Aira answers a call, it can automatically send the caller's details, call summary, transcript, and outcome to 8x8. Common use cases include forward your 8x8 business line to Aira after hours, push call summaries to your 8x8 unified communication hub, and sync caller info with 8x8 contact center routing. Setup takes minutes through Zapier and works on every paid Aira plan, starting at $24.95 per month.
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8x8 Integration
Aira plus 8x8 (via Zapier)
Send Aira call data to 8x8 automatically. Set up in minutes through Zapier, no developers required.
What is 8x8?
8x8 is a unified communications and contact center platform offering business voice, video, chat, and APIs for global teams.
3 ways Aira works with 8x8
Every Aira call can fire a Zap. Here are the most common workflows service businesses build.
Forward your 8x8 business line to Aira after hours
Push call summaries to your 8x8 unified communication hub
Sync caller info with 8x8 contact center routing
How to connect Aira to 8x8
- 1
Enable Zapier in Aira
Open your Aira workspace and go to Settings, then Integrations, then Zapier. Toggle Zapier on to expose Aira as a trigger source.
- 2
Connect Aira's Zapier app
Inside your Zapier account, search for the Aira app, click Connect, and authorize using the workspace key Aira shows you.
- 3
Pick a trigger event
Choose Call Started, Call Completed, or Call Summary Ready. Most teams start with Call Completed since it carries the full payload including transcript and summary.
- 4
Connect 8x8 as the action
Add 8x8 as the action step in your Zap, then map the Aira fields you want to send into 8x8.
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8x8 integration FAQs
Is the 8x8 integration native or Zapier based?
Today, the Aira to 8x8 connection runs through Zapier. A native 8x8 integration is on the roadmap. The Zapier path covers every Aira event, so you can ship the workflow today and switch to native later without rebuilding logic.
Do I need a paid Zapier plan to connect 8x8?
Free Zapier covers most single step Zaps, which is enough for actions like creating a record from a call. Multi step Zaps (filter, then create, then notify, for example) typically need a paid Zapier plan.
What Aira plan do I need for the 8x8 integration?
Zapier and webhook delivery are available on every paid Aira plan, starting at $24.95 per month.
How fast does Aira send data to 8x8?
The webhook fires within seconds of the trigger event. For call_completed, that means the payload, including summary and transcript, hits Zapier as soon as the call ends.
What can Aira send to 8x8?
When Aira finishes a call, it can push the call summary, the call outcome, caller details, and structured fields you collected during the conversation to 8x8 via Zapier. You map exactly which fields you want inside your Zap, so the 8x8 record you create matches your existing schema.
Can I trigger different 8x8 actions based on call outcome?
Yes. Aira sends the call outcome (booked, transferred, message taken, qualified, and others) on every event. Add a Zapier filter or paths to route each outcome to a different 8x8 action. For example, route booked calls to one workflow and message-taken calls to another.
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Connect Aira to 8x8 today
Plans start at $24.95/mo. Webhook and Zapier delivery are included on every paid plan, no per integration fees.