Quick Answer
Aira's Twilio integration connects your AI receptionist to Twilio via Zapier. When Aira answers a call, it can automatically send the caller's details, call summary, transcript, and outcome to Twilio. Common use cases include forward Aira call data into Twilio Studio flows for advanced routing, trigger Twilio SMS or WhatsApp follow ups based on call outcome, and sync Aira captured caller data with Twilio Segment customer profiles. Setup takes minutes through Zapier and works on every paid Aira plan, starting at $24.95 per month.
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Twilio Integration
Aira plus Twilio (via Zapier)
Send Aira call data to Twilio automatically. Set up in minutes through Zapier, no developers required.
What is Twilio?
The cloud communications platform powering SMS, voice, and messaging APIs for developers.
3 ways Aira works with Twilio
Every Aira call can fire a Zap. Here are the most common workflows service businesses build.
Forward Aira call data into Twilio Studio flows for advanced routing
Trigger Twilio SMS or WhatsApp follow ups based on call outcome
Sync Aira captured caller data with Twilio Segment customer profiles
How to connect Aira to Twilio
- 1
Enable Zapier in Aira
Open your Aira workspace and go to Settings, then Integrations, then Zapier. Toggle Zapier on to expose Aira as a trigger source.
- 2
Connect Aira's Zapier app
Inside your Zapier account, search for the Aira app, click Connect, and authorize using the workspace key Aira shows you.
- 3
Pick a trigger event
Choose Call Started, Call Completed, or Call Summary Ready. Most teams start with Call Completed since it carries the full payload including transcript and summary.
- 4
Connect Twilio as the action
Add Twilio as the action step in your Zap, then map the Aira fields you want to send into Twilio.
Twilio integration FAQs
Is the Twilio integration native or Zapier based?
Today, the Aira to Twilio connection runs through Zapier. A native Twilio integration is on the roadmap. The Zapier path covers every Aira event, so you can ship the workflow today and switch to native later without rebuilding logic.
Do I need a paid Zapier plan to connect Twilio?
Free Zapier covers most single step Zaps, which is enough for actions like creating a record from a call. Multi step Zaps (filter, then create, then notify, for example) typically need a paid Zapier plan.
What Aira plan do I need for the Twilio integration?
Zapier and webhook delivery are available on every paid Aira plan, starting at $24.95 per month.
How fast does Aira send data to Twilio?
The webhook fires within seconds of the trigger event. For call_completed, that means the payload, including summary and transcript, hits Zapier as soon as the call ends.
What can Aira send to Twilio?
When Aira finishes a call, it can push the call summary, the call outcome, caller details, and structured fields you collected during the conversation to Twilio via Zapier. You map exactly which fields you want inside your Zap, so the Twilio record you create matches your existing schema.
Can I trigger different Twilio actions based on call outcome?
Yes. Aira sends the call outcome (booked, transferred, message taken, qualified, and others) on every event. Add a Zapier filter or paths to route each outcome to a different Twilio action. For example, route booked calls to one workflow and message-taken calls to another.
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Connect Aira to Twilio today
Plans start at $24.95/mo. Webhook and Zapier delivery are included on every paid plan, no per integration fees.