Overflow Answering Service
An overflow answering service handles the calls your team cannot reach. Aira answers with your greeting and business information, captures what the caller needs and follows your handoff rules. Keep your staff answering first and give the next caller a useful response.
Aira call flow
Example call flow
Incoming call
Back up the team already answering
Aira handles it
Your team gets the first chance to answer
Your team gets the outcome
Your team gets a clear handoff
Answers
automatically
Captures
automatically
Connects
automatically
Trusted by service businesses nationwide
Add capacity at the moments your front desk needs it
Choose Aira when your team already answers calls but busy periods still send useful inquiries to voicemail. Your staff keeps the first opportunity to pick up. Your AI receptionist handles the calls that reach it.
Overflow call handling is different from covering only closed hours. You can use it during the workday, alongside the hours and call paths your business needs.
Keep your number and choose when calls overflow
Your phone service controls whether calls can forward when the line is busy or unanswered. Choose the supported forwarding path and when Aira should receive the call. Our setup team can help confirm the options.
Test a staff answer, an unanswered call and a busy line. Call overflow solutions should preserve the way your team works, rather than silently sending every call away from the office.
Your business number
The number your customers know
Aira answers
Your greeting and call rules
Your team follows through
A transfer or a useful message
Give the caller help and your team the context
Answer common questions from your business information, collect the reason for calling and choose the next step. With scheduling connected and enabled, callers can book the appointments you allow.
A transfer should go to the destination your business chooses. Set an unanswered-transfer path and test it, so overflow does not simply send the caller back to the same busy phone.
A new inquiry while the office is on another call
- Why Aira answered
- The business line was busy
- Captured request
- Service needed, location and callback details
- Next step
- Team reviews the summary and follows up
Bring the extra calls into your existing way of working
Keep contact details, summaries and activity together in Aira's customer record. Connect supported tools so the team receiving the request has a practical next action.
Setup and integration support are included. Start with the calls you want covered, confirm the phone setup and review a few representative calls before using the new path with customers.
More time for the work that matters.
“Most of those questions were already answered on our website. Aira handling them gave us more time for the calls from people who actually needed work done.”
Carlos Hernandez
HVAC
“We used to get a lot of spam calls and solicitors wasting our office's time. Aira weeds those out and gets us to the homeowners who actually need roof work, so my sales guy can stay focused on closing jobs.”
Javier Morales
Roofing
“I honestly expected it to sound kind of stiff or robotic. I loved how natural and expressive the voices sounded, and that there were so many different options to choose from.”
Tony Russo
Auto repair
HOW IT WORKS
Three steps. Ten minutes. Live.
Aira turns your website and call rules into a live front desk workflow.
Connect your business
Paste your website. Aira reads your services, hours, FAQs, and brand voice in seconds.
Train and configure your agent
Describe how calls should be handled. Set intake questions, routing rules, and follow-up preferences.
Forward your number
Keep your existing number. Aira answers when you can't. Transfers to you when you'd want it.
PUNCH ABOVE YOUR WEIGHT
Enterprise-grade quality. Simple pricing.
A full receptionist costs $3,000 a month. An answering service costs $400. Aira costs $24.95 to start, scales as you grow, and never calls in sick.
CONNECT YOUR STACK
200+ integrations. No rebuilds.
Aira plugs into the CRM, calendar, and phone tools you already use. Calls, summaries, and bookings flow straight in.
QUESTIONS ANSWERED
What people ask before signing up.
Stop missing calls. Start staffing 24/7.
From $24.95 a month. Live in ten minutes. No contracts.